Terms & Conditions

Terms & Conditions – Prime Sole Shoes

By accessing our website or placing an order with Prime Sole Shoes, you agree to comply with the following Terms & Conditions. Please read them carefully before proceeding.

1. Product Authenticity

All products listed on our website are 100% original and crafted by Prime Sole Shoes. We do not deal in third-party or counterfeit products.

2. Order Acceptance

Orders placed via our website or WhatsApp are subject to availability and confirmation.

We reserve the right to cancel or refuse any order at our discretion, especially in cases involving suspicious activity, incomplete information, or unverifiable details.

3. Pricing Policy

• All prices are listed in Pakistani Rupees (PKR) and include applicable taxes
• Prime Sole Shoes reserves the right to update prices or discontinue products at any time without prior notice

4. Payment Terms

• We offer Cash on Delivery (COD) across Pakistan
• Advance payment may be required for customized or bulk orders

5. Returns & Exchange

• Exchanges are accepted within 7 days of delivery, provided the item is unused, undamaged, and in original packaging
• Products that are worn or used outdoors are not eligible for exchange
• Sale or discounted items are not eligible for exchange or return
• Refunds are not offered except in rare cases such as product unavailability after order confirmation

For detailed information, please refer to our Returns & Exchange Policy.

6. Shipping & Delivery

Delivery timelines and procedures are defined in our Shipping Policy.

Prime Sole Shoes is not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances beyond our control.

7. Intellectual Property

All content, including logos, images, product designs, and website materials, are the exclusive property of Prime Sole Shoes and may not be used or reproduced without prior written permission.

8. Customer Conduct

We reserve the right to restrict or refuse service to customers who:

• Engage in abusive or inappropriate behavior
• Place fake or repeated non-serious orders
• Misuse Cash on Delivery or exchange policies

9. Liability Disclaimer

Prime Sole Shoes shall not be held liable for any indirect or consequential losses arising from delivery delays, website downtime, or factors beyond our control.

10. Governing Law

These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan.

Any disputes shall fall under the jurisdiction of the courts of Lahore.

Need Assistance?

📞 WhatsApp: 0322 1031429
📧 Email: primesoleshoes@gmail.com

Prime Sole Shoes – Where Style Meets Comfort & Reliability.